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How do I reset my password?

  1. Go to theqdoc.com or QDoc Virtual Health app.
  2. Click “Forgot password?”.
  3. Enter the email address associated with your account and click “Reset Password” or “Send Code”.
  4. QDoc will send a verification code to the primary email address listed on the account holder’s profile – please check your junk/spam/promotions/bulk folders if you don’t see the email within 5 minutes. If it has been longer than 5 minutes and the email has not been delivered, go back to theqdoc.com and click “Resend Confirmation Code”. Please note that you must keep the QDoc website open while navigating to your email to acquire the verification code or the process will reset and you will need to request a new code.
  5. Enter your verification code and new password, then click “Reset Password”.
  6. You can now log in with your new password.

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QDoc.ca is a 24/7 virtual healthcare platform. See a doctor anytime. During peak times, there may be a wait time, but you will receive a text message when the doctor is ready to see you.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday. 

We thank you for your interest. It is our goal to reply to all Media Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.