Can I delete or deactivate my account?

Patients are not able to delete or deactivate their QDoc account directly. If you would like to request account deletion or deactivation, please contact our admin team at info@qdoc.ca. Our team will verify your identity via phone before processing your request. 

Once your account is deleted or deactivated, you will no longer be able to access it. 

Please note that, in accordance with applicable privacy legislation (PHIA), certain personal health information must be securely retained for a required period and cannot always be immediately deleted upon request. 

Can I deactivate a patient profile? 

Yes, you can deactivate additional patient profiles within your account at any time. 

Each account must have one active primary patient profile, which cannot be deactivated directly. 

If you have multiple patient profiles, you may be able to change which profile is set as primary before deactivating another profile.  

On the Website: 

1. Log in to your QDoc account.
2. Scroll to your patient profiles. 
3. Click the red trash can icon on the top right of the patient card.
4. Confirm by clicking “OK”.

On the App: 

1. Log in to your QDoc account.
2. Tap the circle with your initials in the top right corner. 
3. Select the patient profile you want to deactivate.
4. Tap the dropdown arrow beside their name.
5. Click the trash can icon.
6. Complete identity verification using the code sent to you.

Can I reactivate a patient profile? 

Yes. To request reactivation of a patient profile, please contact us at info@qdoc.ca.