There may be an issue with the information that was entered. Check the following:

• Your phone number should only include digits – no brackets or dashes.
• In your postal code, make sure that zeros are not replaced by the letter O.
• If your postal code includes the letters D, F, I, O, Q, or U, it will not be accepted, as these codes are outside of our current region of service.
• Make sure that your birth date is correct and in the appropriate format (mm/dd/yyyy).
• Make sure that there are no spaces between digits in your phone number or health card numbers. Clear the information from that field and type it in again without spaces.

If all of your information is correct, then try saving again (it may take several seconds to process). You will be redirected to the home page after a successful save. If it repeatedly fails to save and there are no issues with formatting, you may need to refresh the page and try again. If it says that your Health card number is already in the system after retrying, refresh the webpage and scroll to the bottom. Your patient card may have been created already.