How Do I Change My Patient Info?
How do I change my patient info? Go to theqdoc.com and log in. Scroll down to the bottom of the page to your Patient Profile. Hover over your patient card and click on the pencil icon at the upper right corner. This is located right under the patient’s name. QDoc will send a code to your phone to verify your account. If you do not have access to the phone number listed on your profile, select SMS and change the code delivery method to Email. Click “Resend”. Enter the code and press “Verify”. Edit your information as necessary and click “Save”. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Why Can’t I Scan My Health Card?
Why can’t I scan my health card? Make sure your browser has security access to your camera and microphone Check your browser app’s preferences to make sure that theqdoc.com has access to camera and microphone If still not working, then manually type in your information RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
I Want To See A Pediatrician For My Newborn Baby, But My Baby Doesn’t Have PHIN Yet. What Should I Do?
I Want To See A Pediatrician For My Newborn Baby, But My Baby Doesn’t Have PHIN Yet. What Should I Do? Go to theqdoc.com and create an account using your email address. Once you are logged in, click the button “Create a Patient Profile”. Fill in your baby’s information on the patient profile. In the Health Card Information section under “Do you have a Manitoba Health Card”, select “No”. Select the option “No PHIN”. A QDoc health number will be assigned to your baby so that we can maintain an accurate record of your baby’s medical information. Once you have received your baby’s PHIN, you can follow the steps under “How do I change my patient info?” to update your baby’s PHIN. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Can I Delete or Deactivate my Account or Patient Profile?
Can I Delete or Deactivate my Account or Patient Profile? Can I delete or deactivate my account? Patients are not able to delete or deactivate their QDoc account directly. If you would like to request account deletion or deactivation, please contact our admin team at info@qdoc.ca. Our team will verify your identity via phone before processing your request. Once your account is deleted or deactivated, you will no longer be able to access it. Please note that, in accordance with applicable privacy legislation (PHIA), certain personal health information must be securely retained for a required period and cannot always be immediately deleted upon request. Can I deactivate a patient profile? Yes, you can deactivate additional patient profiles within your account at any time. Each account must have one active primary patient profile, which cannot be deactivated directly. If you have multiple patient profiles, you may be able to change which profile is set as primary before deactivating another profile. On the Website: Log in to your QDoc account. Scroll to your patient profiles. Click the red trash can icon on the top right of the patient card. Confirm by clicking “OK”. On the App: Log in to your QDoc account. Tap the circle with your initials in the top right corner. Select the patient profile you want to deactivate. Tap the dropdown arrow beside their name. Click the trash can icon. Complete identity verification using the code sent to you. Can I reactivate a patient profile? Yes. To request reactivation of a patient profile, please contact us at info@qdoc.ca. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Can I Add More Than One Person To My Account?
Can I Add More Than One Person To My Account? Go to theqdoc.com and log in. Click “+Add New Patient”. Enter Patient Registration details. Click “Save” (see “Why isn’t my patient information saving” if you have difficulties). The new patient can now see a doctor through your QDoc account by pressing “Start Visit” on their new Patient Card. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
How Do I Reset My Password?
How Do I Reset My Password? Go to theqdoc.com. Click on “Log In”. Click “Forgot password?”. Enter your email address and click “Reset Password”. QDoc will send a verification code to your email – please check your junk/spam/promotions/bulk folders if you don’t see the email within 5 minutes. If it has been longer than 5 minutes and the email has not been delivered, go back to theqdoc.com and click “Resend Confirmation Code”. Enter your verification code and new password and click “Reset Password”. You can now log in with your new password. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
How Do I Start a Visit?
How Do I Start a Visit? Ensure you have created an account AND a patient profile. Scroll down to the bottom of the page and locate your Patient Card (a square with your name at the top). Click the “Start Visit” button on your card. Select the province that you are physically located in from the drop-down menu. If a QDoctor has given you a 4-digit code, select “Have a QCode?” and enter it in the provided field. Otherwise, select “Start Visit”. The site will check if camera and microphone are available. If necessary, click “Allow” to confirm your device can use the mic/camera for the visit. If you are using a smartphone, you may have to go into the Settings app, find your browser (Safari, Firefox, Google Chrome, etc) and manually enable access to mic/camera (see question on how to enable access below). If access is enabled and your camera and microphone are still showing as unavailable, click “Cancel” and try again. Once your camera and microphone have been verified as available, click “Continue”. Select your reason for visit from the available options and provide a brief description of your medical issue in the provided field (optional). You may also upload any photos that may be helpful for the doctor. Once everything is filled out completely then click “I am ready for the doctor”. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Why Isn’t My Patient Information Saving?
Why Isn’t My Patient Information Saving? There may be an issue with the information that was entered. Check the following: Your phone number should only include digits – no brackets or dashes. In your postal code, make sure that zeros are not replaced by the letter O. If your postal code includes the letters D, F, I, O, Q, or U, it will not be accepted, as these codes are outside of our current region of service. Make sure that your birth date is correct and in the appropriate format (mm/dd/yyyy). Make sure that there are no spaces between digits in your phone number or health card numbers. Clear the information from that field and type it in again without spaces. If all of your information is correct, then try saving again (it may take several seconds to process). You will be redirected to the home page after a successful save. If it repeatedly fails to save and there are no issues with formatting, you may need to refresh the page and try again. If it says that your Health card number is already in the system after retrying, refresh the webpage and scroll to the bottom. Your patient card may have been created already. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
How Do I Create An Account?
How Do I Create An Account? Go to qdoc.ca and click “See A Doctor Now”. Click on “Register”. Enter a valid email address and a secure password. QDoc will send a verification code to your email address. If you don’t see the email within 5 minutes, please check your junk/spam/promotions/bulk folders. Enter your verification code and press sign up. Click “Create A Patient Profile”. Enter all required information and save. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US