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How Do I Change My Patient Info?

How do I change my patient info? Go to theqdoc.com and log in. Scroll down to the bottom of the page to your Patient Profile. Click “Update Info”. This is located right under the patient’s name. QDoc will send a code to your phone to verify your account. If you do not have access to the phone […]

Why Can’t I Scan My Health Card?

Why can’t I scan my health card? Make sure your browser has security access to your camera and microphone Check your browser app’s preferences to make sure that theqdoc.com has access to camera and microphone If still not working, then manually type in your information RELATED ARTICLES General Questions How does QDoc Work?   Can […]

Can I Delete My Account?

Can I Delete My Account? To delete your patient profile, click the trash can icon on your patient card. Note that QDoc will continue to store your encounter history for medical-legal reasons and in order to maintain an accurate medical record. To reactivate a deleted profile, please send an email with your request to info@qdoc.ca. RELATED […]

Can I Add More Than One Person To My Account?

Can I Add More Than One Person To My Account? Go to theqdoc.com and log in. Click “+Add New Patient”. Enter Patient Registration details. Click “Save” (see “Why isn’t my patient information saving” if you have difficulties). The new patient can now see a doctor through your QDoc account by pressing “Start Visit” on their new Patient […]

How Do I Reset My Password?

How Do I Reset My Password? Go to theqdoc.com. Click on “Log In”. Click “Forgot password?”. Enter your email address and click “Reset Password”. QDoc will send a verification code to your email – please check your junk/spam/promotions/bulk folders if you don’t see the email within 5 minutes. If it has been longer than 5 minutes […]

How Do I Start a Visit?

How Do I Start a Visit? Ensure you have created an account AND a patient profile. Scroll down to the bottom of the page and locate your Patient Card (a square with your name at the top). Click the “Start Visit” button on your card. Select the province that you are physically located in from […]

Why Isn’t My Patient Information Saving?

Why Isn’t My Patient Information Saving? There may be an issue with the information that was entered. Check the following: Your phone number should only include digits – no brackets or dashes. In your postal code, make sure that zeros are not replaced by the letter O. If your postal code includes the letters D, […]

How Do I Create An Account?

How Do I Create An Account? Go to qdoc.ca and click “See A Doctor Now”. Click on “Register”. Enter a valid email address and a secure password. QDoc will send a verification code to your email address. If you don’t see the email within 5 minutes, please check your junk/spam/promotions/bulk folders. Enter your verification code and press […]

Send us a Message

We thank you for your interest. It is our goal to reply to all Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday.

Terms of Service

*QDoc is not a subsistue to seeing your own physician. Please see your own physician if possible first.

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Contact us

For all media related inquiries, please send your messages to communications@qdoc.ca or call 1-833-736-2362.

QDoc.ca is a 24/7 virtual healthcare platform. See a doctor anytime. During peak times, there may be a wait time, but you will receive a text message when the doctor is ready to see you.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday. 

We thank you for your interest. It is our goal to reply to all Media Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.