I have tried calling a patient multiple times and they haven’t answered me – how should I proceed?
I have tried calling a patient multiple times and they haven’t answered me – how should I proceed? If they do not respond after several minutes, exit the encounter and mark it as ‘Incomplete – Do not bill’. We are working towards sending the patient a pre-recorded phone call message in addition to the text to notify them that a physician is waiting to see them. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
How often will I get paid?
How often will I get paid? QDoc sends payments out to our doctors twice monthly: on the 15th (or the nearest business day) and on the last business day of the month. Please note that there are occasional circumstances, such as when a cut-off date lands on a holiday, where payment may be delayed. We have been notified by the bank that EFTs can take up to 72 hours to be received. If you notice that your payments arrive later than anticipated, please let us know so that we can adjust accordingly. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
How do I get paid when the patient has private insurance?
How do I get paid when the patient has private insurance? QDoc will bill $90 per visit for MSH private insurance and $100 for other private insurance providers. Once these funds have been received from the insurance company, you will be paid 85% of those rates. Whenever a patient has to use their credit card to pay for a visit, they are charged $90. If they have private insurance, the patient can then file for reimbursement. QDoctors are paid 85% of the money we receive from the credit card processor. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Which medications will QDoc refuse to prescribe?
Which medications will QDoc refuse to prescribe? Due to the College of Physicians and Surgeons of Manitoba virtual care guidelines, Manitoba doctors cannot prescribe the following medications virtually: Opioids, such as morphine, hydromorphone, fentanyl, oxycodone, codeine, tramadol, or methadone. Medications that contain these drugs, including Tylenol #3s, Tramacet, Percocet, Suboxone, etc. Benzodiazepines, such as lorazepam (Ativan), diazepam (Valium), etc. Z-Drugs, such as zopiclone (Imovane) or zolpidem (Sublinox). Cannabis or related medications. Due to their side-effects and addiction potential, these medications are best prescribed by doctors with whom you have a long-standing relationship, such as your family doctor. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Can you refill my routine medications?
Can you refill my routine medications? QDoc is not a replacement for your family doctor. However, we may be able to help bridge the gap between now and your next appointment with your family doctor and refill your routine medications. We are not able to prescribe controlled medications. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Am I responsible for follow-ups after I order labs or diagnostic imaging for a patient?
Am I responsible for follow-ups after I order labs or diagnostic imaging for a patient? Yes – as a patient’s results come in, you will receive a text notifying you that there are results ready to be reviewed. While you are reviewing the results, you can type out a small comment for the patient letting them know that the results are normal or if you will be contacting them shortly for a follow-up. The patient will receive this comment in a text message notifying them that their results are ready (they are not able to see the results until they have been reviewed). If the results are not normal, you will create a Manual Encounter and phone the patient to discuss their results and any treatment plan that you deem necessary. If you are not able to review the patient’s results within 24 hours, they will be escalated to all QDoc physicians. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Will I be contacted when my prescription is ready?
Will I be contacted when my prescription is ready? No, you will not be contacted by a member of the QDoc team once the prescription is ready. After your prescription has been sent to your preferred pharmacy, they may call you or you will have to contact them to confirm that your prescription is ready for pick-up. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
A patient’s results were sent to my clinic instead of to QDoc. How do I fix this so that the results are linked to the patient’s QDoc profile?
A patient’s results were sent to my clinic instead of to QDoc. How do I fix this so that the results are linked to the patient’s QDoc profile? Please forward the results to QDoc’s fax number (204-272-9061) and we will make sure that the results are properly linked to the patient’s profile. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
How are the prescriptions sent to the pharmacy?
How are the prescriptions sent to the pharmacy? The QDoctor will confirm your preferred pharmacy during your visit. Once the visit is complete, your prescription will automatically be sent to your pharmacy of choice to be filled. If you change your mind after the visit has been completed or if you are no longer able to access your preferred pharmacy, please contact the administration team at 1 (833) 736-2362 and name the pharmacy where you would like your prescription to be redirected. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
Can I get a prescription?
Can I get a prescription? Once you have been seen by a QDoctor, they are able to prescribe any non-controlled medications that are suitable for your treatment within proper practice guidelines. RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US