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I got notified that a provider was ready to see me, but when I joined nobody was there

After being notified, you have a few minutes to return to your session. Providers may only wait a certain amount of time before moving on to the next patient, so ensure you are keeping an eye out for the text notification. Another possibility is that you are experiencing compatibility issues depending on the device and web browser you are using.  Please ensure you are using Google Chrome.  If you are still having any trouble, please reach out to the admin team at 1-833-736-2362 to trouble shoot.

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QDoc.ca is a 24/7 virtual healthcare platform. See a doctor anytime. During peak times, there may be a wait time, but you will receive a text message when the doctor is ready to see you.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday. 

We thank you for your interest. It is our goal to reply to all Media Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.