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Can I block/unblock a provider?

After an encounter has been concluded, there will be a short survey at the end about how the encounter was. One of the questions is “Would you be willing to see this provider again?”. If you would not like to see this specific provider again, you can select “No”, and it will block that provider from being able to connect with you again. Please note that it takes 24 hours for this to come into effect.

If you accidentally block a provider or you no longer want them blocked, you can reverse this by going to the settings icon on your patient profile on the website browser version of QDoc only.

If you miss the survey option to block a provider or you need to reverse a blocking of a provider, you can reach out to the admin team at 1-833-736-2362, M-F 8:30 am to 4:30 pm or leave a message after hours, or email info@qdoc.ca to request the provider be blocked or unblocked.

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QDoc.ca is a 24/7 virtual healthcare platform. See a doctor anytime. During peak times, there may be a wait time, but you will receive a text message when the doctor is ready to see you.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday. 

We thank you for your interest. It is our goal to reply to all Media Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.