Patient Support Troubleshooting I got notified that a provider was ready to see me, but when I joined nobody was there After being notified, you have a few minutes to return to your session. Providers may only wait a certain amount of time before moving on to the next patient, so ensure you are keeping an eye out for the text notification. Another possibility is that you are experiencing compatibility issues depending on the device and web browser you are using.  Please ensure you are using Google Chrome.  If you are still having any trouble, please reach out to the admin team at 1-833-736-2362 to trouble shoot. Similar Resources

Patient Support Troubleshooting I received a text message that there were appointment slots available, but when I checked it is showing none, what do I do? If you are on the waitlist and receive notification that there are appointments available, that means that either a provider was able to open some appointment slots, or someone has cancelled their appointment and there is a slot now available. This notification also goes to every other person in the waitlist. If you receive this notification, but once you check for appointments it says none, this means that the appointment slot(s) were already booked by someone else on the waitlist, and you just have to continue to wait on the waitlist for the next available provider. Similar Resources