Patient Support Troubleshooting I received a text message that there were appointment slots available, but when I checked it is showing none, what do I do? If you are on the waitlist and receive notification that there are appointments available, that means that either a provider was able to open some appointment slots, or someone has cancelled their appointment and there is a slot now available. This notification also goes to every other person in the waitlist. If you receive this notification, but once you check for appointments it says none, this means that the appointment slot(s) were already booked by someone else on the waitlist, and you just have to continue to wait on the waitlist for the next available provider. Similar Resources

Patient Support Troubleshooting How do I change my primary account holder? Go to theqdoc.com and log in. Scroll down to the patient card of the person who you want to become the account holder and click on the settings icon; it looks like a gear. Click on the “Activate” button beside “Make Account Holder” and it will become green and say “Active” Click on “Save” Please note that this is only available on the web browser version of QDoc. Similar Resources

Patient Support Troubleshooting Why isn’t my patient information saving? There may be an issue with the information that was entered. Check the following: Your phone number should only include 10 digits – no brackets, spaces or dashes. In your postal code, make sure that zeros are not replaced by the letter O. If your postal code includes the letters D, F, I, O, Q, or U, it will not be accepted, as these codes are outside of our current region of service. Make sure that your birth date is correct and in the appropriate format (mm/dd/yyyy). Make sure that there are no spaces between digits in your health card numbers. Clear the information from that field and type it in again without spaces. If all information is correct, then try saving again (it may take several seconds to process). You will be redirected to the home page after a successful save. If it repeatedly fails to save and there are no issues with formatting, you may need to refresh the page and try again. If it says that your health card number is already in the system after retrying, refresh the webpage and scroll to the bottom. Your patient card may have been created already. Similar Resources