Patient Support Account Questions How do I create a patient profile? On the Website: Go to theqdoc.com and log in. Click “Create a Profile” Follow the prompts to enter all demographics. Required answers are first and last name, date of birth, sex, address, city, postal code, email address and phone number. Do not put any spaces or dashes in your phone number and only type 10 digits Please note that the phone number listed here will be where the text notifications regarding encounters and upcoming appointments will go, so please ensure you are entering a phone number that can receive text notifications. Your address must match the address that is registered with your provincial health card. If you have recently changed addresses, contact Manitoba Health to register your new address to avoid billing disruptions. Enter health card information by choosing provincial, private or no PHIN from the insurance provider drop-down menu and then follow the prompts to complete. Do not put any spaces or dashes in your health card numbers Please confirm you are entering the correct health card number for the patient Additional information section is all optional, but we highly suggest entering a preferred pharmacy at minimum. If you need a prescription, it will automatically be sent to the preferred pharmacy listed in your profile. Click “Submit” (see “Why isn’t my patient information saving?” if you have difficulties). The new patient can now see a provider through your QDoc account by pressing “Start Visit” on their new Patient Card. On the app: Open the QDoc Virtual Healthcare app and log in. Click on “Create a new Patient” or in the top right corner, click the bubble that has patient initials in it. A pop up will appear with a list of patients on the account. At the bottom, you can select the option to “Add a patient” It will then pop up to allow you to enter in the new patient information. The required information on this page is the legal first and last name, date of birth, and sex on the patient’s health records. Please note, if profile is for a child, weight is a required field On the next page, you will enter your insurance information. This will most often be your provincial health card. On the drop-down menu, select “Provincial”, then which province you hold a health card with, and then enter the details of your health card. Do not put any spaces or dashes in your health card numbers Please confirm you are entering the correct health card number for the patient If you are creating a profile for an infant that hasn’t received a health card yet, you can select the option “My newborn doesn’t have a health number yet” and the system will recognize it’s an infant and allow you to proceed. If you are a visitor to Canada and do not have a provincial health card, you can select the option “I do not have a health card”. Please note that without a provincial health card, you may be subject to a fee. After entering your health card information and selecting “Next”, you will be prompted to enter your contact information. Proceed to enter you email address and cell phone number, ensuring there are no spaces or dashes in your phone number and that you are only typing 10 digits. Please note that the phone number listed here will be where the text notifications regarding encounters and upcoming appointments will go, so please ensure you are entering a phone number that can receive text notifications. Your address is pre-filled from the information in the account holder’s profile. If you have a different address, please select “Edit address” to enter your accurate address. Your address must match the address that is registered with your provincial health card. If you have recently changed addresses, contact Manitoba Health to register your new address to avoid billing disruptions. Confirm that you agree to QDoc’s Terms of Use and Privacy Policy and proceed to select the “Create your account” button. Similar Resources