I got notified that a provider was ready to see me, but when I joined nobody was there
Patient Support Troubleshooting I got notified that a provider was ready to see me, but when I joined nobody was there After being notified, you have a few minutes to return to your session. Providers may only wait a certain amount of time before moving on to the next patient, so ensure you are keeping an eye out for the text notification. Another possibility is that you are experiencing compatibility issues depending on the device and web browser you are using. Please ensure you are using Google Chrome. If you are still having any trouble, please reach out to the admin team at 1-833-736-2362 to trouble shoot. Similar Resources
I received a text message that there were available appointment slots, but when I checked it is showing none, what do I do?
Patient Support Troubleshooting I received a text message that there were appointment slots available, but when I checked it is showing none, what do I do? If you are on the waitlist and receive notification that there are appointments available, that means that either a provider was able to open some appointment slots, or someone has cancelled their appointment and there is a slot now available. This notification also goes to every other person in the waitlist. If you receive this notification, but once you check for appointments it says none, this means that the appointment slot(s) were already booked by someone else on the waitlist, and you just have to continue to wait on the waitlist for the next available provider. Similar Resources
How do I change my primary account holder?
Patient Support Troubleshooting How do I change my primary account holder? Go to theqdoc.com and log in. Scroll down to the patient card of the person who you want to become the account holder and click on the settings icon; it looks like a gear. Click on the “Activate” button beside “Make Account Holder” and it will become green and say “Active” Click on “Save” Please note that this is only available on the web browser version of QDoc. Similar Resources
Why isn’t my patient information saving?
Patient Support Troubleshooting Why isn’t my patient information saving? There may be an issue with the information that was entered. Check the following: Your phone number should only include 10 digits – no brackets, spaces or dashes. In your postal code, make sure that zeros are not replaced by the letter O. If your postal code includes the letters D, F, I, O, Q, or U, it will not be accepted, as these codes are outside of our current region of service. Make sure that your birth date is correct and in the appropriate format (mm/dd/yyyy). Make sure that there are no spaces between digits in your health card numbers. Clear the information from that field and type it in again without spaces. If all information is correct, then try saving again (it may take several seconds to process). You will be redirected to the home page after a successful save. If it repeatedly fails to save and there are no issues with formatting, you may need to refresh the page and try again. If it says that your health card number is already in the system after retrying, refresh the webpage and scroll to the bottom. Your patient card may have been created already. Similar Resources
How can I access my sick note/referral/lab requisition?
Patient Support Troubleshooting How can I access my sick note /referral/lab requisition Log in to theqdoc.com Scroll down to your patient profile. Click “Documents”. QDoc will send a 6-digit verification code to the primary account holder’s phone – please enter it and click “Confirm”. When in “Documents”, you will be able to see the name of the provider and the type of document – click the “Review” button to view and download documents. If you are using a smartphone, you may have to scroll to the side to see the button. Similar Resources
How can I get my lab test results?
Patient Support Troubleshooting How can I get my lab test results? If you have not heard from a provider by a week after your samples were provided to the lab, please log on and start a visit with “Results Review” as your reason for visit category, to get a provider to go through your results with you. After they have been reviewed by a provider, results will be accessible on your patient card. Click “Results” on your patient card. QDoc will send a 6-digit verification code to the primary account holder’s phone – please enter it and click “Confirm”. When in “Results”, you will be able to see the name of the provider who ordered the test and the type of result. Click the “View” button to view your result. If needed, you can right click to save the document as an image to your device. If you are using a smartphone, you may need to scroll to the side to see the “View” button. Similar Resources
How can I access my prescription?
Patient Support Troubleshooting How can I access my prescription? The prescription will be sent to the preferred pharmacy listed on your patient profile, unless otherwise stated during the meeting. Please contact the pharmacy to confirm that the prescription is ready for pick-up. If you can no longer access that pharmacy, please call the admin team at 1 (833) 736-2362 and specify where you would like the prescription to be redirected. Similar Resources
Why can’t I scan my health card?
Patient Support Troubleshooting Why can’t I scan my healthcard? Please note the scanning feature is only available on the web browser version of QDoc Please note this feature is experimental, therefore the results may vary based on healthcard image clarity. Make sure your browser has security access to your camera and microphone Check your browser app’s preferences to make sure that theqdoc.com has access to camera and microphone If still not working, then manually type in your information Similar Resources Why can’t I scan my health card? Make sure your browser has security access to your camera and microphone Check your browser app’s preferences to make sure that theqdoc.com has access to camera and microphone If still not working, then manually type in your information RELATED ARTICLES General Questions How does QDoc Work? Can I still use QDoc if I’m not physically located in Manitoba? Can I still use QDoc if I’m in Manitoba but don’t have a Manitoba Health card? Who are your QDoctors? How can QDoc help? How much does it cost? Is my healthcare information secure? How old do I have to be to access QDoc on my own? I need an ASL interpreter – can I use QDoc? What provinces can I use QDoc in? Can I confirm the validity of someone else’s sick note? Account Questions How do I create an account? Why isn’t my patient information saving? How do I start a visit? How do I reset my password? How do I change my patient info? Can I add more than one person to my account? Can I delete my account? I want to see a pediatrician for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Why can’t I scan my health card? Medical Questions When is it appropriate to use QDoc? Can I use QDoc for emergency situations? Will I talk to a real doctor? Does the doctor review my medical history prior to the visit? Can I request a specific doctor? Will QDoc share my visit information with my primary care doctor? Can I get a doctor’s note? Can I get lab tests or a referral? Account Features How can I access my prescription? How can I get my lab test results? How can I access my sick note/referral/lab requisition? Prescriptions Can I get a prescription? How are the prescriptions sent to the pharmacy? Will I be contacted when my prescription is ready? Can you refill my routine medications? Which medications will QDoc refuse to prescribe? Billing and Insurance What are my payment options? Can I use my health insurance? Still need help? CONTACT US
I want to see a provider for my newborn, but my baby doesn’t have a PHIN yet
Patient Support Troubleshooting I want to see a provider for my newborn baby, but my baby doesn’t have a PHIN yet. What should I do? Go to theqdoc.com and create an account using your email address, or log into your existing account. Once you are logged in, click the button “Create a Profile”. Fill in your baby’s information on the patient profile. Please ensure you are entering the correct date of birth. In the Health Card Information section under “Select Your Insurance Provider”, choose “No PHIN” from the drop-down menu. A QDoc health number will be assigned to your baby so that we can maintain an accurate record of your baby’s medical information, as the system will recognize it is for a baby and will let you proceed for free. Please note if your child is over 1 years of age you will be required to pay for the cost of the visit. Once you have received your baby’s PHIN, please contact the admin team at 1-833-736-2362, M-F 8:30am to 4:30pm or leave a message after hours, to update your baby’s PHIN to avoid future charges. Similar Resources