Can I block/unblock a provider?

Patient Support Account Questions Can I block/unblock a provider? After an encounter has been concluded, there will be a short survey at the end about how the encounter was. One of the questions is “Would you be willing to see this provider again?”. If you would not like to see this specific provider again, you can select “No”, and it will block that provider from being able to connect with you again. Please note that it takes 24 hours for this to come into effect. If you accidentally block a provider or you no longer want them blocked, you can reverse this by going to the settings icon on your patient profile on the website browser version of QDoc only. If you miss the survey option to block a provider or you need to reverse a blocking of a provider, you can reach out to the admin team at 1-833-736-2362, M-F 8:30 am to 4:30 pm or leave a message after hours, or email info@qdoc.ca to request the provider be blocked or unblocked. Similar Resources

What if I need follow up care?

Patient Support Account Questions What if I need follow up care? If the provider you meet with deems it necessary, they can book a follow up appointment directly in the system during your meeting. This appointment will be shown in your “consults” section of your profile. Please see “How do I check in for my consult or same day appointment?” for more information about how to connect to that appointment. If they feel you need follow-up care from a specialist, they can send an internal referral to one of our providers or specialty clinics, or an external referral to the provider or clinic they feel is most appropriate for your medical needs. Similar Resources

How do I create a patient profile?

Patient Support Account Questions How do I create a patient profile? On the Website: Go to theqdoc.com and log in. Click “Create a Profile” Follow the prompts to enter all demographics. Required answers are first and last name, date of birth, sex, address, city, postal code, email address and phone number. Do not put any spaces or dashes in your phone number and only type 10 digits Please note that the phone number listed here will be where the text notifications regarding encounters and upcoming appointments will go, so please ensure you are entering a phone number that can receive text notifications. Your address must match the address that is registered with your provincial health card. If you have recently changed addresses, contact Manitoba Health to register your new address to avoid billing disruptions. Enter health card information by choosing provincial, private or no PHIN from the insurance provider drop-down menu and then follow the prompts to complete. Do not put any spaces or dashes in your health card numbers Please confirm you are entering the correct health card number for the patient Additional information section is all optional, but we highly suggest entering a preferred pharmacy at minimum. If you need a prescription, it will automatically be sent to the preferred pharmacy listed in your profile. Click “Submit” (see “Why isn’t my patient information saving?” if you have difficulties). The new patient can now see a provider through your QDoc account by pressing “Start Visit” on their new Patient Card. On the app: Open the QDoc Virtual Healthcare app and log in. Click on “Create a new Patient” or in the top right corner, click the bubble that has patient initials in it. A pop up will appear with a list of patients on the account. At the bottom, you can select the option to “Add a patient” It will then pop up to allow you to enter in the new patient information. The required information on this page is the legal first and last name, date of birth, and sex on the patient’s health records. Please note, if profile is for a child, weight is a required field On the next page, you will enter your insurance information. This will most often be your provincial health card. On the drop-down menu, select “Provincial”, then which province you hold a health card with, and then enter the details of your health card. Do not put any spaces or dashes in your health card numbers Please confirm you are entering the correct health card number for the patient If you are creating a profile for an infant that hasn’t received a health card yet, you can select the option “My newborn doesn’t have a health number yet” and the system will recognize it’s an infant and allow you to proceed. If you are a visitor to Canada and do not have a provincial health card, you can select the option “I do not have a health card”. Please note that without a provincial health card, you may be subject to a fee. After entering your health card information and selecting “Next”, you will be prompted to enter your contact information. Proceed to enter you email address and cell phone number, ensuring there are no spaces or dashes in your phone number and that you are only typing 10 digits. Please note that the phone number listed here will be where the text notifications regarding encounters and upcoming appointments will go, so please ensure you are entering a phone number that can receive text notifications. Your address is pre-filled from the information in the account holder’s profile. If you have a different address, please select “Edit address” to enter your accurate address. Your address must match the address that is registered with your provincial health card. If you have recently changed addresses, contact Manitoba Health to register your new address to avoid billing disruptions. Confirm that you agree to QDoc’s Terms of Use and Privacy Policy and proceed to select the “Create your account” button. Similar Resources

How do I change my patient info?

Patient Support Account Questions How do I change my patient info? On the Website: Go to theqdoc.com and log in. Scroll down to your patient profile, located at the bottom of the page. Hover over your patient card and click on the pencil icon at the upper left corner. This is located right under the patient’s name. QDoc will send a code to the primary account holder’s phone to verify your account. If you do not have access to the phone number listed on the profile, select SMS and change the code delivery method to Email and it will go to the primary account holder’s email address. Click “Resend”. Enter the code and press ”Confirm”. Edit your information as necessary and click ”Submit”. Please note that if you need to update your health card information or date of birth, you will need to contact the admin team at 1-833-736-2362, M-F 8:30 am to 4:30 pm or leave a message after hours. On the App: Open the iOS or Android app on your device and log in. In the top right corner, click on the icon that shows the patient initials. A pop up will appear at the bottom showing a list of all the patient profiles in this account. Click on the drop-down arrow to the right of the patient you would like to update. Click on the pencil icon Choose your preferred delivery method for verification code via the drop-down menu and click “Send Code”. Please note QDoc will send the code to the primary account holder’s email or phone number. Enter the verification code received and your patient profile details will open Edit your information as necessary clicking “Next” to navigate the different sections and click “Save changes” Please note that if you need to update your health card information or date of birth, you will need to contact the admin team at 1-833-736-2362, M-F 8:30 am to 4:30 pm or leave a message after hours. You will see a confirmation message on the screen and then you can click on “Go to Dashboard” or “Start a Visit”. Similar Resources

Can I delete or deactivate my account or patient profile?

Patient Support Account Questions Can I delete or deactivate my account or patient profile? Can I delete or deactivate my account? Patients are not able to delete or deactivate their QDoc account directly. If you would like to request account deletion or deactivation, please contact our admin team at info@qdoc.ca. Our team will verify your identity via phone before processing your request.  Once your account is deleted or deactivated, you will no longer be able to access it.  Please note that, in accordance with applicable privacy legislation (PHIA), certain personal health information must be securely retained for a required period and cannot always be immediately deleted upon request.  Can I deactivate a patient profile?  Yes, you can deactivate additional patient profiles within your account at any time.  Each account must have one active primary patient profile, which cannot be deactivated directly.  If you have multiple patient profiles, you may be able to change which profile is set as primary before deactivating another profile.   On the Website:  Log in to your QDoc account. Scroll to your patient profiles.  Click the red trash can icon on the top right of the patient card. Confirm by clicking “OK”. On the App:  Log in to your QDoc account. Tap the circle with your initials in the top right corner.  Select the patient profile you want to deactivate. Tap the dropdown arrow beside their name. Click the trash can icon. Complete identity verification using the code sent to you. Can I reactivate a patient profile?  Yes. To request reactivation of a patient profile, please contact us at info@qdoc.ca.  Similar Resources

Can I add more than one person to my account?

Patient Support Account Questions Can I add more than one person to my account? On the Website: Go to theqdoc.com and log in. Click ”Create a Profile” Enter Patient Registration details. Click “Submit” (see “Why isn’t my patient information saving?” if you have difficulties). The new patient can now see a provider through your QDoc account by pressing “Start Visit” on their new Patient Card. On the App: Open the iOS or Android app on your device and log in. In the top right corner click on the icon that shows the patient initials. A pop up will appear at the bottom showing a list of all the patient profiles in this account. Click on “Add a patient”. Alternatively, you can also click on “Start a Visit”, and it will ask “Who is this visit for?” and you would click “Add a New Patient”. Enter Patient Registration details, clicking “Next” to navigate the different sections. Click “Create your account” (see “Why isn’t my patient information saving?” if you have difficulties). The new patient can now see a provider through your QDoc account by pressing “Start Visit” on their new Patient Card. Similar Resources

How do I reset my password?

Patient Support Account Questions How do I reset my password? Go to theqdoc.com or QDoc Virtual Health app. Click “Forgot password?”. Enter the email address associated with your account and click “Reset Password” or “Send Code”. QDoc will send a verification code to the primary email address listed on the account holder’s profile – please check your junk/spam/promotions/bulk folders if you don’t see the email within 5 minutes. If it has been longer than 5 minutes and the email has not been delivered, go back to theqdoc.com and click “Resend Confirmation Code”. Please note that you must keep the QDoc website open while navigating to your email to acquire the verification code or the process will reset and you will need to request a new code. Enter your verification code and new password, then click “Reset Password”. You can now log in with your new password. Similar Resources

How do I create an account?

Patient Support Account Questions How do I create an account? On the Website: Go to theqdoc.com and click “See A Provider Now” or “Sign In”. Click on “Create an Account” Enter a valid email address, a secure password, check the terms and conditions box and then click on “Create an Account”. QDoc will send a verification code to your email address. If you don’t see the email within 5 minutes, please check your junk/spam/promotions/bulk folders. Please note, you must keep the QDoc website open while navigating to your email to acquire the verification code or the process will reset and you will need to request a new code. Enter your verification code and press “Confirm sign up”. Click “Create A Profile” Enter all required information and click “submit”. On the App: Go to the App Store or Google Play Store and download QDoc Virtual Healthcare and click “Create an account” Enter a valid email address, a secure password, check the terms and conditions box and then click on “Create account”. QDoc will send a verification link to your email address. If you don’t see the email within 5 minutes, please check your junk/spam/promotions/bulk folders. Click on “Verify Email” in the email you received. A message will come up showing that you successfully verified your account.  Once done, please return to your app and click “Return to Login” Enter your email address and password and click “Sign In” Click “Create a new patient” Enter all required information and click “Create your account”. For more information, please see “How do I create a patient profile?” Similar Resources