Am I responsible for follow-ups after I order labs or diagnostic imaging for a patient?

Yes – as a patient’s results come in, you will receive a text notifying you that there are results ready to be reviewed. While you are reviewing the results, you can type out a small comment for the patient letting them know that the results are normal or if you will be contacting them shortly for a follow-up. The patient will receive this comment in a text message notifying them that their results are ready (they are not able to see the results until they have been reviewed). If the results are not normal, you will create a Manual Encounter and phone the patient to discuss their results and any treatment plan that you deem necessary.

If you are not able to review the patient’s results within 24 hours, they will be escalated to all QDoc physicians.

Still need help?

Send us a Message

We thank you for your interest. It is our goal to reply to all Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday.

Terms of Service

*QDoc is not a subsistue to seeing your own physician. Please see your own physician if possible first.

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Contact us

For all media related inquiries, please send your messages to communications@qdoc.ca or call 1-833-736-2362.

QDoc.ca is a 24/7 virtual healthcare platform. See a doctor anytime. During peak times, there may be a wait time, but you will receive a text message when the doctor is ready to see you.

QDoc technical support and office hours are 8:30 AM – 4:30 PM CST, Monday to Friday. 

We thank you for your interest. It is our goal to reply to all Media Inquiries within 24 hours, but please note that it may be longer on weekends and holidays.